Crafting user-centered designs that elevate experiences.
Enterprise UX Design Leader
Crafting user-centered designs that elevate experiences.
Crafting user-centered designs that elevate experiences.
Crafting user-centered designs that elevate experiences.
I led design for the account management experience of our new streaming product, Genre Packs— aligning with the company's initiative to cater to a new customer type...while modernizing UX for package management.
+12% PLATFORM ENGAGEMENT
70% INCREASE IN SATISFACTION
Service pros delivering fuel to vehicles were frustrated with the process of delivering fuel. I lead the design effort to help improve their productivity and morale.
REDUCTION OF APPS USED (FROM 4 to 1)
I led the design of a system that centralizes how internal teams track, evaluate, and manage app teams requesting integration into an identity management platform.
CENTRALIZED APPLICATION
INCREASED PRODUCTIVITY
13+ years of enterprise user experience design in corporate, start ups, and government
Remote, Full Time
E-commerce Account Management for Stream and Satellite Services
Remote, Full Time
Remote, Contract
CMS.gov, IDM, Identity Store for Medicare/Medicaid Applications
Remote, Contract
Remote, Contract
Routing and Energy Delivery Experiences, Internal Tools
Remote, Contract
Remote, Contract
DIRECTV MDU & Residential Account Overview
Remote, Contract
Remote, Full Time
DIRECTV MDU & Residential Account Overview
Remote, Full Time
I work well with others—developers, product managers, and researchers—to stay on the same page and move projects forward as a team.
I find smart, new ways to solve problems—even when the tools or systems are old or hard to work with.
I change how I talk or present based on who I’m talking to, so my ideas are always clear and easy to understand.
I design simple, easy-to-use experiences for big, complex systems—so people can get things done without feeling confused.
I think about both the user and the business, so the things I design work well and meet business goals.
I take time to listen to users and understand what they need, so I can design things that really help them.
Marquis-Ford-08-2025 (pdf)
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